Terms of Service Millstone Crafts

PRICE & VAT (Value Added Tax) 
All purchases are charged in UK Pounds Sterling. All prices include VAT at 20% where required We honour the prices shown on the website. Should a product be increased in price (i.e the cost of raw materials or prices increase to us by a significant amount) and you have already placed an order, you will not be charged the increased price.
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CREDIT CARD SECURITY 
We use the services of the greatly trusted PayPal system, which is very secure for on-line payments.
The ordering system allows you to make several other choices of payment method. If for any reason you do not wish to purchase a product via our secure e-commerce facility, you are welcome to purchase by mail order. Choose the option you prefer when you go to Check Out. If you have any further queries regarding secure transactions please contact us
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DELIVERY SCHEDULE 
If there is likely to be an unusual delay in getting your order dispatched to you for any reason we will contact you immediately after we become aware of the fact to take your instructions-therefore it is essential that you provide us with correct contact details. We try our best to get your order to you as soon as humanly possible. We will turn the majority of orders around within 48 to 72 hours (excluding weekends) although please allow longer during peak periods.

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RETURNS 
All products are new and guaranteed free from fault. Should any item fail to satisfy then we will accept their return for a full refund of the value of the goods or a credit if they are returned carriage paid to us within 14 postal days. This period commences on the day after you receive the goods. Returned goods are subject to being received by us in their original unused condition and original packaging.
In the case of goods which are bubble packed or in sealed packaging then these goods will only be accepted for a return if the packaging is unbroken and undamaged.
For instructions on how to return goods which are not faulty, please contact us.
In the case of \'damaged in transit\' items, we will refund the cost of returning them subject to our carrier having inspected the goods and the packaging in accordance with the terms of our insurance.
Once a return has been agreed, your money will be refunded within 30 days if required, or a credit will be added to your records which will be applied to your next order, whichever suits you best. Returned goods under the value of £5 will be automatically credited to your account or a cash refund given. We do not refund cards or issue cheques with a value of under £5.
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GUARANTEES 
All of our products are new and fully guaranteed subject to normal wear and tear and the products being used for the purpose for which they were intended. If you have any questions regarding products sold to you please feel free to contact us.
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PRIVACY POLICY 
We do not disclose customer information to any third parties except in order to arrange a delivery relating to an order you have placed. Cookies are used on this shopping site but only to keep track of the contents of your shopping cart once you have selected an item. We will only collect the personal information that is necessary to complete your order (during the check-out process) or request personal information (for instance by email) which is required to answer any enquiry you may have. We will not collect or request any other personal information from you. All information is collected lawfully and in accordance with the Data Protection Act 1998.
We will not send any email to you or telephone you without your consent, other than where connected with a current order, i.e to advise of delivery dates, backorders etc (see also Opt-In Mailing List below).
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OPT-IN MAILING LIST 
You may opt-in to our mailing lists by registering through our Mailing List form or during check out when placing an order. You will only receive contact when the site is updated. You will only be asked to give your name and email address when registering through our Mailing List form and you can request to be removed at any time at which point we will delete these details.
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COMPLAINTS 
All complaints will be dealt with as soon as they are received and a reply will be made within 5 days by the same method as that used to convey the original complaint. Our reply will outline any action or remedy that we can make to satisfy your grievance. If a remedy cannot be found immediately we will keep you informed as to progress towards a workable solution that is satisfactory to both parties.
If after 14 days we cannot resolve the complaint then, where applicable, a full refund will be made. Where the complaint refers to our quality of service then we will address the problem with immediate effect, where possible, and will inform you of any action we have taken to ensure the problem does not re-occur. We aim to provide a fair and effective remedy to all complaints which will be treated in the strictest of confidence.
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REMITTANCE TERMS:
All goods must be paid for in full before dispatch. Under no circumstances do we ship with invoice. We reserve the right to refuse orders which have not been fully completed during the check-out process regardless of the payment method.
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REACHING US
If you need to reach us for any reason, good or bad, please fill out our enquiry form by clicking here OR:
Telephone (Normal Rates apply):
01429 541228 - Sales Office and 24 hour answer phone (International: 44 1492 541228)
Snail Mail:Millstone Ctrafts, 27 Charleston Road, Penrhyn Bay, Llandudno, Conwy. LL30 3HB. U.K.